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  • 11.23.12 Walker Furniture (Las Vegas, NV) Since I have more to Las Vegas I have visited Walker whenever I am in need of new furniture. I have always found that I can usually find good prices for nice furniture. Because of that I recommended that a family member go to Walker to buy her new bedroom set. We found a very lovely bed for a nice price. However, we asked that the delivery be delayed by a few weeks and set the delivery day for November 21st. However, on November 21st we called to to find out what time the delivery was scheduled so we could make sure someone was home. We were told that there was no delivery date set and they would deliver the bedroom set on Saturday, November 24th. This was unacceptable since our paperwork said it would be delivered the 21st. Long story short after several phone calls and an email that I still did not get a response from they said they would do an evening delivery. The bed was delivered, but not the night stand. In addition, there was an extra piece to the bed and the delivery guys could not figure out if it was an extra piece or if it did not belong to the bed. They ended up leaving the extra piece with the new bed set. The delivery guys invoice did not read that a night stand was to be delivered and they left. That evening I called the sales representative who had helped us and let him know. Of course, since it was a late evening delivery, the main store was not open. He said someone would call me on Friday. Someone did call Friday and left a voice mail for me. However, when I called back I was transferred to two different people and then placed on hold for 10 minutes. In my opinion this is unacceptable. The nightstand was delivered on Friday, but my mother in law also had to wait for two more hours. A total of 5 hours waiting for deliveries. Walker never apologized for their mistake and never responded to my email on the morning of the 21st. Unfortunately, even though I love the prices, I do not appreciate being passed from one person to the next and I especially do not appreciate people wasting my time and my families. Not Impressed
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