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  • Been in my house for about 3 years and I wanted the system checked out as the house is 5 years old. So of course they come out and find an issue with the capacitor. Out of the 6 times that they have come to my house (other houses I owned), they have said that I needed a new capacitor either on the outside system or on the inside system. Guess what happened this time? I need a new capacitor. So they tell me the price of the part and labor and said it would be cheaper to get the 4 year contract. I did this with my other houses and I also did it for this time. I also was told that the motor was leaking oil but it is running fine. 6 months later, on a 114 day in July, the blower motor locks up at night. I log a ticket via the website at 11pm that night and get a call the next morning. I get told that no one can come out till 5 days cause they are busy. Wait, but I am not a higher priority since I have a contract? You would think. I tell them if they get a cancellation, give me a call. They end up coming out 2 days later. I guess that is better than 5. The technician comes out and tells me a new motor will be over 1k. Of course I saved a lot since I have a service contract...Yeah (sarcasm). Of course it is hot, and I am pissed, and I don't understand why the other technician that came out 6 months earlier could have just have it replaced then. I ended up renting a portable AC for one of the nights and that didn't work. So the next night I take the family to a hotel. Of course I have to take time off so that pissed me off even more. I was just irritated about the whole thing. Then we get told he might not be able to come out till the afternoon the next day. At this point, I say what ever. The next day arrives and I get a call 8am in the morning. Woohoo, they can fix it right now. He get's out there and pops it in. Yes, finally we get cool air again. So this review would be a 2 star if not for James S. Even though I was livid and irritated throughout the whole process, he was very professional and answered all questions. He made it a point to make sure we were one of the first customers that he had to service in the day. I appreciate everything James.
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