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| - I have visited this restaurant twice and I'm surprised to find that I did not review them the first time, which is unfortunate because the first visit was stellar. That was about a year ago and the service was awesome, as was the food. We fell in love with the beer cheese dip with different breads, including some phenomenal pretzel rolls and told everyone that they had to go to this place. That's why I'm surprised I failed to actually write the review!
Unfortunately, this recent experience was really different. My husband and I brought my parents here for dinner on Sunday night for fish and chips and OF COURSE we ordered the beer cheese dip. Everything started out pleasant but when the beer cheese dip arrived it was lukewarm and all of the breads were kind of hard. I'm not much of a complainer these days and my husband was sort of saying it wasn't hot when the server walked up. Monica overheard and asked if there was something wrong. He told her that it wasn't hot and she offered to bring another. I said, it was fine because it was warm, just not hot and not to worry about it. That was before I realized the bread was also not very fresh. But, I'd made my bed. We munched on the bread and were chatting and the football game that was on the big screen next to us ended, so my husband asked a server who was passing by if they could change it to the last few minutes of the Cowboy game, she was saying that they didn't have the football package when our main server, Monica came out and agreed that they don't have a Football package. My husband said, "it's on regular TV." and Monica got an odd look on her face and said, "Sir, I don't know why you're so upset. I can look into it." We were all a little confused because my husband wasn't upset at all, but instead just stated a fact. She said, "we don't have that and I can't change it and walked off." It was one of the weirdest experiences with a server because everyone was happy and having a good time and he just made a request that you might make in any bar. That sort of set the stage for the rest of the meal and while the fish and chips were good, after that the experience was awkward. We probably would have just let it go, but then the manager stopped by and asked how our meal was, so we told her what had happened and instead of just apologizing and saying she would talk to the server, she started defending the server by saying we don't have the football packages, etc. etc. THAT was weird, too. It was never about that, it was the weird response and awkward service. The manager did offer to remove the cheese dip from our bill and we hadn't eaten it all so it was pretty clear that it wasn't that great and we accepted her offer.
Overall, it was a strange experience. I think it was the only time I've ever worried that something might get hinky with my food because a server was mad at us. Super awkward and uncomfortable and I'm bummed because I really liked that place. It is unlikely we will return to NFI because of it, because my husband is pretty darn unhappy.
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