Frequented this place years ago but just visited again and had quite an experience.
Waited 20 mins before a server came around to ask us about our order. Waited another 20 mins before the server came back, but they were out of certain ingredients for our orders. He could've mentioned this before our orders were placed. Had to order something else at that point and we waited another 20 minutes for our supplement order to come.
When our order did come, there was a a huge piece of plastic in our sundae.
I spoke with the manager (Matea) and I told her about our situation. She quickly resolved the issue and apologized for the actions of her server and waived our bills.
Overall, the place is overrated and quite overpriced for the dessert that you get.