Wow. Just read review below and now I know it's not a fluke.
Here's mine.....
Saturday morning my daughter and I were interested in getting some bagels on the way home to enjoy with my wife for brunch. It was about 10AM and I was excited that we were close to this Bruegger's. I remember going here often when I lived closer but haven't been there in a while. We went in and got into line after trying to figure out where the front door was. There was a couple in front of us who asked a simple request but the manager told them that they would not do that for them. The woman explained how they could do this and the manager just didn't listen. The couple left without getting their food.
Now it was our turn. My daughter likes cinnamon & raisin and I like cinnamon & sugar. They didn't have either, and then I noticed they didn't have many others. There was very little variety there, and I was disappointed. (Einstein's always has people making more. I didn't see anyone making anything!!!) The manager said she could have the worker wipe butter all over a plain bagel and then pure cinnamon and sugar all over it. I was a little annoyed since they only had like 5 different sorts, so I told them to make it. The worker had no idea and tried to smather butter all over my bagel and then run sugar into the cream cheese I ordered. Terrible. Really worried.
I got my daughter a plain bagel with cream cheese and hoped it would be ok. Really boring and not what she wanted. (They had nothing near what she liked). She was excited to stop to get "doggie bagels" for our puppy, so we asked for these. The guy looked at us like we were from Mars. He said snootily that they didn't have them. I know Einstein's does. I asked if he had anything like this that my kid could feed her dog and he was nasty to us. He told us NO and took our money. Gave us our change, didn't bother to cut our bagels at all, and I was really annoyed and will not go back.
Skip this Bruegger's completely. GO TO EINSTEIN'S!!! They are nice to us, have bagels, and doggie bagels. I felt like I was in ghetto bagel join with mean people.
(Can you give half a star?)