Let's set aside the fact as a youth back in the late 70's, I worked for the original Red Robin location in Seattle.
We went to the new location in Downtown Summerlin a few weeks ago. I was good with the food as usual that would normally grant a 5 star rating however the sales motivated environment was a bit yucky.
As a former national trainer for a major franchise, internally it is all about Add On Sales. Appetizers, Drinks and Deserts. This is where the profits are as you are all aware when you dine based upon the offerings being provided by your server.
This night the sales pressure was on. I felt like the server was humping my leg for adds. The one thing that got me thinking the most was after I paid for the meal.
I was asked to fill out a survey. The server specifically told me that his shift consideration was based upon his reviews. Is this really the policy? Am I supposed to feel bad that if I don't do the survey this fine young man will not get shifts or possibly lose his job.
I am there to eat a frickin Royal Burger and not to feel pressure.
I guess this is what happens when a great restaurant becomes so corporate.