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  • Not my favorite Kohl's. The customer service at the Durango location is simply lacking. I've been to this location plenty of times, and not once have I been greeted upon entering the store or bid farewell upon exiting. FYI, Kohl's employees are trained and instructed to do this. There seems to be a sort of gloom that has fallen over this store and weighs down heavily on the employees. Eye contact is extremely minimal and getting assistance can be a challenge. If you can, head to the location on Deer Springs instead. Employees are much more helpful and cheerful there! PROS: The Customer Service Desk (Returns) is located at the FRONT of the store! Easy access!! Located in the busy shopping center off Durango and the 215 next to Petsmart, BWW, Cold Stone, Zaba's, and a million other retail/food establishments. CONS: Employees are glum. YELP 100 CHALLENGE 2015: #91
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