| rev:text
| - My nine month old Blackberry 9900 stops working Friday night. Won't charge, won't turn on, nothing. It didn't get wet, didn't drop it, wasn't siting in extreme heat, nothing. I turned the sound off to go into the bank, and when I came out and tired to turn the sound back on, dead phone.
I take it to Verizon Wireless the following day, and what a shock: they want to force me to get another phone. Because at Verizon, they don't fix phones, they take your money. In December I had to get a new phone for a similar problem, but was in in DC working. They took one look at the phone and said I had to get a new one. I told that to the Verizon guy at the Flamingo/Sandhill location in Vegas (I think his name was David) and he just sighed and rolled his eyes and said "We don't know what's wrong with your phone."
Yeah. No shit.
I point out that my other phone, the one that their DC partners said was dead and there was no way to fix it last December, now suddenly works again. Again he sighs, looks at me and says I'm going to need a new phone, it will arrive Tuesday.
Go without a phone for four or five days? Oh hell no.
So I ask him to activate my old phone, you know the one that was supposedly dead. He can, but their system is down.
I ask if I would be getting a refund for this new phone that is now dead, that my parents purchased because I was told my old phone was dead, but now that phone is miraculously working. No refunds for you I'm told, your warranty ended last month. So I'm being sent a replacement phone which is probably someone's used phone that Verizon told them was dead and they'd have to get a new phone.
Verizon has great service when it comes to phone usage, but when you actually need customer service? You are fucked.
And it wasn't just me who was getting attitude and not help, another woman was having trouble with her three day old phone and the Verizon guy was being sassy with her.
It's 2013, people are addicted to their phones. When it breaks, we panic, we want help. We don't understand what's going on and we go to our phone carriers for answers. I understand some customers are rude and pushy (trust me, I was not, when he was sighing and rolling his eyes at me, I felt the Strong Black Woman bubbling up inside of me, and I went and sat down) but it doesn't help the situation when you just throw rudness and pushiness right back.
Try to be nicer Verizon employees, and learn how to fix people's phones!
I gave it an A-ok rating and not "I've experienced better" because I have not experienced better when it comes to Verizon and I don't think I ever will. The manager Brandon was very nice though, but he spelled my name wrong on the check-in TV.
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