I called to make an appointment and was put on hold a long time. I figured they were just busy. When I got to my appointment, the chubby brown haired girl was busy answering phones, but was nonstop talking to her friends on the phone also. She would get annoyed when the phone rang and put customers on hold as she talked to her friends about her boring life. I was in the waiting room for about 30 minutes and this went on the entire time. I thought it would stop any minute, but it never did. I was paying attention since it was my first visit so just checking out things. The gal who works in the back was excellent. Dr. Burke was okay, but did not get my prescription correct due to lack of experience. On the way out, the front office girl handed me two of the same prescriptions instead of one for contacts and one for glasses. I'm sure the front desk girl had more boring things to say to her friends. I discovered I had two of the same things so called to ask for the correct sheet. I was put on hold and when someone answered, I told them the situation. They said they would mail it. It never came. I will never go back to this place because of the lack of work ethic there. The only person who did great work was the gal who originally takes you into the back of the house.