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| - This is home away from home on the bulk of my visits to Phoenix/Scottsdale. It's business travel so this hotel meets company spending guidelines. That aside, Courtyard Scottsdale Old Town is similar to others I've stayed at across the country. It underwent a lobby renovation a few years ago and that helped immensely! Prior to that, the lobby/dining area was drab and depressing. I used to dread my visits here! The update left the hotel entrance with a bright, airy feel to it. Unfortunately, it doesn't appear that the rooms have been similarly updated. While not terrible, they could use a facelift, as well.
However, what makes this Courtyard is its front desk staff. As several other reviewers have commented, they really are awesome! One young lady, in particular, is exceptional. No matter how long it's been between my stays (sometimes at least a year has passed) she ALWAYS remembers me and greets me warmly. Of course, as I'm typing my review I realize I don't even know her name to give her proper credit. D'oh! Anyway, it's touches like these that really make me feel like a valued guest. It is appreciated and results in an extra star for an otherwise 3 star hotel.
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