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  • I understand this is a new business and being in restaurant management myself I am extremely forgiving. Especially when it comes to the normal kinks you have when opening a new business. One thing that I can't overlook is poor customer service. A friend and I stopped in on a busy Friday night. We really liked the bar atmosphere so we headed over that way. When noticing that the bar top was full we decided to sit a one of the cocktail tables next to the bar. I approached the hostess and told her we were sitting at one of the cocktail tables next to the bar and did we need to grab our drinks from the bar or would a server we around. She informed me that there was a server that would be over. After patiently waiting about 15 minutes we started looking around with no sign of anyone coming over to wait on us. At the same time I observe 2 other drinkless tables doing the same. Finally a server walked by and one of the other guests got her attention and asked to place a drink order. She was very polite but said she was not in that area and that they didn't have a server for the cocktail tables. The guest told her that they were, like us, told their was. She said she'd send someone over but after another ten minutes no one came. I approached the hostess and again to clarify what she told me about a server being in that area. She told me "I must have misunderstood her" because they didn't have one over there. I know that I heard her correctly...as did the 3 other tables that were told the same thing. At that point we were ready to walk out. We decided to at least stay for one drink and went up to the bar to grab one. The bartender seemed really put out when we asked for a drink menu. Then my friend asked him if there were any happy hour specials going on. I don't think that was an unusual question. He made it very clear he was annoyed by that question and acted all arrogant and made the extremely rude and inappropriate comment "this ain't TGI Friday's". I was so taken back and appalled by his attitude! It was if he was trying to say that "upscale" restaurants would never have happy hour specials and we should have known that. Meanwhile..I've traveled the world and been to plenty of establishments that would make this "upscale" restaurant look like a casual dining restaurant...and they have had drink specials at happy hour. We didn't even care if they did or didn't...we were just inquiring if they did and were made to feel like we were fools for asking! Needless to say...we left after our drink and went somewhere else. I also observed several of the guests sitting in the cocktail area get up and leave because they were frustrated that they couldn't get a drink. Good friendly service can make or break an establishment. I would never return to a place after being treated so rudely. It's a shame because I loved the set up of the bar and it looks like they have a great patio too! Oh well!
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