Okay so I decided to take my dog here for the first time. Everything was great up until I came to pick up my boy. First of all, I had to wait 15 min for him to be brought out and Second, I had mentioned to a staff member decorating the window that I had parked out front illegally while I thought I was gonna to be 5 min tops. I keep looking out the window to make sure I'm not ticketed. So I finally get my dog and I pay and I walk outside to a 150$ ticket. The lady watched me get a ticket even though she knew I was watching to make sure I didn't get one.
Now the thing that gets me the most is my dog was completely different when I brought him home. He's the biggest suck and loves attention, but when I brought him back his ears were all the way down, he was growling at our other dogs and was very insecure it seemed. His left stood up at a weird angle for a few days and he wasn't himself. Accusing a place of abuse is a serious thing but if you know my dog you would've noticed that something had deeply disturbed him. After a week and a half he's starting to get back to himself. I still need to pay that ticket but think twice before bringing your dog here.
The staff is your usual King St crowd so don't expect friendly customer service, to you or your pet.
Edit: I have a large Italian Mastiff and it seems everyone who had good results had small dogs. Maybe they do not know how to groom large dogs or perhaps they were more rough with him thinking he could take it, but not realizing.