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| - I might have gone in with too high of expectations considering how highly rated this nail salon is. Today was just mediocre for me.
The shop itself isn't glamorous, but appeared clean enough. I love the massage pedicure chairs and the fact that they use disposable liners in the pedicure tubs. That is a great feature that makes me feel confident that my feet are being cared for in a very hygienic manner.
The prices are excellent and they have a punch card which will give you $25 towards your next service after 10 visits. I may be the last living soul who still gets regular (not gel) mani's and pedi's. This is only $35 here, and that's about the cheapest I've found. I upgraded to a deluxe pedicure for $10 and it was totally worth it. At one point, though, during the deluxe pedi, I had to reach down and quickly wipe off the hot oil on my leg because it was TOO hot.
My nail tech didn't introduce herself or talk to me at all. I don't need a lot of conversation during this pampering ritual. In fact, I like to turn on the massage chair and zone out with my eyes closed. But the fact that I don't even know her name isn't professional.
My biggest issue was communication. I had some "special requests" regarding my cuticles, etc. that I couldn't clearly get across to the person doing my nails, and it appeared to be a language barrier. I'm very sensitive to language barriers, but it's difficult when it affects the kind of service I expect and receive. I could tell she was getting a little frustrated with me and, at one point, who I can only assume is the manager (since he answers all the phone calls), came over and clarified/translated for me. In this situation, it's important that the onus for clear communication in the face of a language barrier falls on the business itself, and not the customer. I recommend, then, a translator asking customers in advance if they have any special requests, or for the employee who doesn't quite understand what's being asked to request translation sooner. This would help to avoid miscommunication, mistakes, and a level of discomfort and embarrassment for the customer.
I don't like having to dry my nails at the small desk fan when they're done, but I guess dedicated nail dryers are becoming obsolete since most people are using gel now. The employee assured me that my nails were dry and, as soon as I got in the car, I smudged one of them.
In the end, my nails look very good (besides the one smudge). The treatments were not rushed and I felt like the tech was very detailed. I will definitely be back in the future to try again. But I hope the experience is a little "easier" next time.
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