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http://www.openvoc.eu/poi#funnyReviews
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  • I would not recommend this agency. When I first started with them a few years ago it was much better. The newer staff is non-responsive. They make mistakes (like we all do) but they make excuses, blame, and right fight rather than own it. Dealing with them has been nothing but headaches. I had to constantly babysit my policies and would quite frequently catch errors. They were not proactive in suggesting coverage I should have. They would make soliciting phone calls asking if I'd like an appointment with the agent to review my policies and I would say "yes". Then they'd say they couldn't make the appointment and someone else would have to call me back (which is annoying). Nobody would ever call me back to schedule that appt. I would call and leave messages with the receptionist and not hear back from anyone. I switched the credit card on our auto payment and they did not cease the old one so we got charged twice on both credit cards. We bought a house - which they insured - but they did not change our mailing address. I asked them 3 times to change our address which they then did on some of our policies, but not all of them so it required yet another contact to them. I had them change coverage on a rental property which apparently automatically reduced the coverage on the structure to a ridiculously low amount and they did not know this or catch it. I caught it when I received my declarations page. I had to tell them and all she did was make excuses - no apology or "thank you for catching this because we didn't know our system does this". I never heard from the actual agent (Aaron) I signed up with - he pretty much pawns everything off to people in his office. At my last appointment I met with yet another employee who was incredibly rude and does not listen because she's too busy being right. She doesn't know the first thing about customer service or recognize it's the customer's business that gives her a job! I transferred to another office and it's like heaven compared to this office!!
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