Usually what you would expect from a chain of coffee franchises: burned coffee and wrong orders.
Clearly not a good place for coffee in any format.
I got mine as a iced double espresso and almond milk. The after taste was horrible, it felt like I was licking the ashes of a pit fire. Burned as hell and the almond milk here in Montreal is awful in every single place. It tastes like carton, at least the local brands and the Pacifica which is the one that they used most of the time. They should start spending a little bit more in good non-dairy milk since they charge you a lot for it as well.
They made a couple of intents in doing my coffee and my wife's so not a great service neither.
This coffee shop is definitely out of my list!