Real Quick - Professional, efficient and really cool.
1. Knowledge - The staff here know it all and know it for the basic musician parents we all are.
2. Sales - They will not oversell you on something you don't really need, unless you really want to pay it ou t.
3. Fair - Rental payments go toward full retail price of new equipment.
4. Prices - Reasonable
5. Quality - So far, so good. Gotta love it.
The staff sell from a customer service, technical point of view. Many parents come in from a "emotional" point of view, the best for my kids, buy the best, rent the best. The staff here will set you straight, or let you make emotional decisions if this makes you happy.
Go here, very good and very relaxed!