The room which we were told was our villa was " very dirty and was not ready until 4:00pm. We called at 11:00am on the day of our stay but, did confirm 4 days earlier on this room check in time. No other rooms are available. We were told the room we were going to be staying in was Not Occupied. We had 5 guests showing up and no villa until 4:00pm because the villa was very dirty. Why would we want that room anyway. We called interval and they gave us the option of a room at 4:00 on the second floor or a room in the back of the resort they apparently put the complaintiffs. We had to take the corner of the resort next to the housekeeping area which is very humid and attracts many bugs. Yes we were stomping and picking up earwigs like 7-10 a day. We had the mercy of no-one but, let me assure you, I never saw any roaches but oddly even after we called the front desk who assured us the sprayed the earwigs did leave the unit into the middle of the room. That was fun. I especially like the ceiling fan which gave a rhythm of a disco thump all night but. I can handle disco not bugs. Food was ok after we returned it 2 times for a review of "what is this" let me finish by saying this to all of you at any resort" I am tired of apologies at these resorts. If I could stay anywhere I would stay in a resort which warns you first. So let me say this to you I'm sorry and learn how to say thank you for all we do.