Nice selection of products, and easy to navigate the store. Not always easy to flag down help. But they have what you need. And, a grooming station behind a window so you can see your pooch get a haircut. The people are mostly friendly, staff and patrons. Prices are what you'd expect (a little overpriced). But they do have a rewards program, and occasional sales. So far, every Christmas they offer a pet's photo (with owner in tow) with Santa!