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  • These guys usually do a good job for routine maintenance and inspections, I trusted them. However, this week I brought in a car and asked them to diagnose why the A/C compressor wasn't engaging. I had just replaced the blower motor resistor but there was no cool air, I knew I'd need a freon recharge but I noticed there was no compressor activity at all. I checked the fuses, the ones with windows looked fine. So I asked Firestone to figure it out. Also asked them to do a full inspection of the car for a general status of the whole car. I paid $50 for the AC diagnostic and $10 for the overall inspection (a steal of a good deal, could be temporary, dunno). When they called me back, they had done a really great job on the full inspection, but their AC diagnostic result was, "it's electrical". What? "Your fuses look fine but you must have a short somewhere, we're too expensive to do electrical for you, take it to a car electrician." So I did. The other place I went to found that the electrical is fine. "Your compressor isn't engaging because there's no pressure because you have a leak." So, Firestone's $50 AC diagnostic was a total waste. So basically, come for tires and oil changes, but don't come for things that require too much diagnostic skill.
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