I shipped a cell phone back to LG with this fedex today. The workers (Ethan and Tonya) made the process as painless as possible. They printed everything I needed and taped the box up real good and even put the LG logo on the box. Both of the workers were extremely nice and knowledgable. Its good to see that they have a "cell phone box" that is already made for shipping phones safely. They both answered a ton of questions that I had. I appreciate their patience and excellent customer service. This is my first time ever mailing a cell phone so I wanted to make sure I did everything right. I now have peace of mind thanks to Ethan and Tonya. Thanks so much guys!