Love this spa!! When you walk in , you are greeted with a smile and friendly face , wait time for my appointment is never longer than 5 minutes, and the waiting area is comfortable with water, a tv or magazines. Charles is AMAZING! Always honest about treatments! Tells me I don't need something I think I do, so he's not in the beauty business to sell sell sell, he truly is in it because he loves it! Always impeccable service and results and doesn't overdo anything! He's so real, and personable and professional! I've been to a few med spas and this one is hands down the best! I'm always asked if I'm comfortable, minimal discomfort, the least I've ever had. His technique is incredible and I will send everyone to him! Preventative aging treatments are a must so your not chasing back the clock later so why not do it with the best! Thank you for keeping me pretty ;) see you guys soon!!!