Hate to give them less than 5 stars because my first experience with the guys who were working when I went in to get my septum pierced were super helpful and informative and just plain nice. It was a great experience, def 5 stars. Today I went in to get my replacement jewelry and the girls working were so rude and pretentious. It felt like an unfunny Portlandia skit. I went in planning on spending $120 on a clicker the guys had showed me last time and left deciding that I'll never step foot inside that store again. In all fairness I had a grumpy toddler with me, sorry some people have to shop with their kids. I went up to Tattoo Life on 51st ave and Cactus and they were more than happy to accept my $ and extremely helpful despite me having a small person with me.