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  • I am SOOOOOOOOOOO Disappointed. I have been driving by the big "Canyon 49 Grill" sign on my way to work every day for about the last 6 months. I have been dying to try it. Tried it today with my husband and daughter and it was a HUGE disappointment!!! We drove up and were rudely greeted by the security guard- Whats Up? ... Um...What's Up?!?! No hello, how are you? Welcome to Grand Canyon University... how can I help you? He told us where the restaurant was. - Turn right at the stop sign"- ...which was a circle drive. OK... Got inside and it took quite a few minutes to be seated. We were finally seated and promptly greeted by our server. We were surprised by the menu. It looked REALLY good!! I ordered the salad with grilled salmon, my husband ordered the jalapeno burger and my daughter ordered the chicken panini. The server brought mine and my daughter's iced tea right away. It took a while for my husbands beer to come. Some time went by and we noticed people who were seated after us started getting their food and ours still hadn't been served yet. The server told us it wouldn't be too much longer. So we waited a little longer. I thought maybe it was the salmon I ordered that was taking too long, but then we saw more people being served their food and other people who came after us were already finished with their lunch. By this time, it was a good 45-50 minutes since we had walked in the door.. ordered.... and we were still waiting for our food. I got up to speak to the manager who initially seated us and told her we hadn't been served yet. She promptly went to the kitchen to see what the hold-up was and by this time, the server saw we had complained. Well... wouldn't you know it?? Our food was sitting on the pass the whole time. The food was delivered and the server apologized and said she was just waiting for our fries. - That was her reason why our food was not delivered. We decided to start eating and my daughter took a bite of her panini - which by this time was COLD! My hubby touched his burger... COLD... my grilled salmon.. COLD!! I got up to tell the manager we would not be staying. It was very frustrating. She apologized and did ask what she could do and we said NOTHING. Mind you ... we were hungry and frustrated. She said OK .. and we left. We ended up at another restaurant up the street - where we were greeted and welcomed and served fast... hot food and we told them about our experience and they could not believe it. They actually apologized to us for having a bad experience at Canyon 49 Grill. WOW. Sad. Disappointed. Waste of a good hour with parking .... waiting for a table.. waiting for food and walking back to our car... empty stomachs and hungry. I will not be back. Jerry Colangelo I hope you read these reviews. There are a lot of 1-star reviews. What a shame. Its a beautiful restaurant on a beautiful campus- with your name behind it and can be a wonderful neighborhood place- but this restaurant has major issues. What a shame.
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