Our group of four showed up around 7:30pm on a Wednesday and were seated right away. The place was busy, but our order was promptly taken and our food showed up at a reasonable pace. My double burger was cooked perfectly medium and the toppings were fresh. My sweet potato tots were crispy on the outside and creamy in the middle. I tasted my wife's regular tots and her hot dog and it was good as well.
Reading many of these negative reviews, I'm not sure what people are expecting from a celebrity burger place with a simple menu. Maybe they watch the show and feel like the food and service should be amazing because it's built up on tv. I've never seen their show and I thought it ranks somewhere in the In & Out, Shake Shack or Five Guys level of burger joints.