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  • DO Not rent from Budget rent a car at this location. We had a prepaid rental and when we arrived at the service area we were told there would be over an hour wait. There was a fast break location downstairs but when we asked about it as that was supposed to be for prepaid customers the very snippy "customer service" lady said the computers were down so don't bother! We went next door to thrifty and they had no wait and met the price for a minivan that we got from budget. So we went back to budget and the snippy "customer service" lady said it was our choice - we could wait for our budget rental or pay for two cars...REALLY!! Meanwhile a person in our party went downstairs to the fast break area just to check it out for himself and they were ready right then to check us in. Andre - the customer service rep downstairs saved the day for us. However - we wasted at least 45 mins trying to deal with the upstairs service area so I would avoid Budget until they get their act together. They don't even rate one star I my opinion.
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