I witnessed an event at this location that was simply appalling, the staff was unable to get an order correct. The staff continually said they were to busy to deal with the mistake and it seemed that since the lady already paid they did not care to correct or look into the issue. It seemed as though the staff member severing the lady suddenly was unable to understand what the customer was saying and after 20 minutes the customer simply threw the incorrect order on the floor. Now all of a sudden the manager decides to intervene after watching the events unfold before her and offers the customer a refund. Now it gets really funny as the manager is unable to perform a refund and after another 10 minutes the manager finally provides a cash refund. If you want to be late for work and have a funny story to tell this is the location to attend if you want to get to work on time or have an appointment you may want to consider another fast food restaurant in the area. Extremely poor customer, as the lady was walking out I gave her the Tim Hortons head office number in Oakville ON hopefully she has called and complained. After 30 minutes and four people in front of me ordering sandwiches etc I simply walked out.