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  • Just arrived. This hotel was recommended by a colleague. I travel a lot so am really not that picky however there are some expectations. One is that when I arrive mid-evening that I can order room service as a single female and get the order within a reasonable amount of time. Upon calling room service I was told that it would be up to a 90 minute wait - WHAAAAT? I ordered a salad and water. They said they were slammed and just could not promise me any earlier. So I ordered direct from the restaurant and went downstairs to pick it up myself. I have had a lot of bad service in hotels but this takes the cake. Business travelers - if you are hungry, eat at the airport and/or be prepared for this do it yourself mentality. I would never stay here again. It is not cheap and for the price I expect room service deilvery in less than 90 minutes. Management - hire more staff. 90 minutes is an unacceptable wait time in any hotel but in downtown Toronto I expect better!
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