I was at Black Bear today with a group and when I didn't get my order in over AN HOUR, yup -- 60 minutes -- despite two pleas to the server, I got up to talk to the manager.
By this time, most everybody in my party had finished and the waitress was cleaning up. I went over to the counter and could see in the kitchen that the staff looked grim and super stressed out. There wasn't a smile for miles.
The manager offered no excuses or apology as he emerged from the kitchen - just a 'Yeah, what? I told the manager what was going on and wondered aloud what was going on. "I am beginning to wonder if I have to go to Taco Bell to pick up something to eat."
He said, "Then why don't you?"
Wrong answer.
My husband went to go talk to the guy afterward, and the manager stood his ground and said I was rude.
Me? Seriously?
If he couldn't offer a simple apology or explanation, then you should know that his crappy attitude is rubbing off on all of the staff, and these are the people making you something to eat. Is that yummy???
Black Bear Diner has a pretty big menu for a diner but you'll get an unexpected side of "I don't give a s**t" with your meal.
Ya know, there are just so many other places to get lunch at that I don't see any reason to go there again, ever.