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  • I was recently at this vet twice as my cat was hospitalized and cared for overnight for emergency urinary tract problems. Based on my experiences with other emergency vet care in Madison, I felt compelled to write a review. Overall, I felt that I was an important part of the team during my visit. There was no unnecessary separation from my pet or guessing what was next. Importantly, the staff's compassion towards animals and their owners came through loud and clear. Here are some of the thing that stood out to me and that I really appreciated: - Caring, professional and knowledgeable front desk attendants. - All of the staff I interacted with were calm and compassionate. - After my cat was given a pain reliever/mild sedation, the vet offered that my cat could be in the room with me while waiting for it to take full effect. I was able to hold him and keep him calm. I was so happy and grateful for this. - The staff made it clear to me that I could call anytime. When I did call, the vet was always available to give me an update and answer any questions I had. I really didn't expect that they'd have the time for that. - When it came time to look at estimates, things were very clearly presented to me with a low and high cost. The vet went over this with me made a huge difference in what questions I could ask and how it was explained. Vet bills are always so hard to stomach, but I was felt more receptive to the costs because of the level of care I was experiencing. - Through the night, the vet kept in touch as necessary and even explained when his shift was changing as it related to transitioning care. - After deciding to keep my cat under further care, another vet took over and continued the same level of expertise, care and attention that I had experienced. She was available via phone for updates, and ultimately responsible for returning my cat to his normal, happy condition. I felt completely comfortable with her decisions and her care. - When it was time to go home, my cat didn't want to go in his crate. The vet offered that I could come back and handle it so he would be comforted. Then, she advised the staff to leave the room so he could relax. Low and behold he came right to me after they left and went right into his crate. I will definitely be returning to this facility for emergency care, and would highly recommend it.
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