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| - I am very disappointed with the service here. This could be partially due to the fact that they are a new establishment, however that does not excuse the lack of service delivery execution. Upon visiting for the very first time, I walked up to the bar and ordered the Gekko. The bartender was very friendly and acknowledged my order, but 10 minutes later after waiting at the bar and seeing others receive a drink before me, I politely asked if mine would be coming up soon, she apologized and said she forgot to make my drink, which was not a big deal since it was the weekend. Then she went on to explain that it was her first day on the job (on a Saturday!?!?!) and she needed to look up the recipe even though it was in the menu. After receiving my drink, I had to remind her that I needed to pay for my order which took another few minutes.
Later in the evening we were seated (table of 5), and a different waitress took our order. We called out which menu items we wanted as appetizers and which ones as main entrees. She took down our order and did not return for another 30 minutes. We asked if the appetizers would be coming out soon, and she said she would check on them. However we noticed that she walked to the back to enter our order. She completely forgot to put in our order! Second time tonight this happened! Eventually a different waitress came to our table to give us an order of cold cheese fries, which we're not acceptable. A manager later came over and our group explained that we waited close to 45 minuets just for 3 wing orders and two burgers, and only received cold fries. The manager apologized and took the cold fries, offering drinks in exchange, however we declined and asked to at least have an appetizer. By the time an hour passed, we finally received our food ( even though some of the orders were mixed up) and our cheese fries never returned.
This is unfortunately the poorest review I've posted on Yelp thus far. I am rating them two stars since my orders were lost twice in one night, all of my food came out cold and late, and my appetizer never returned. I love the atmosphere of this place which is why they are receiving two stars, but they need to hire more seasoned workers for non-beer customers who wish to sit down and eat.
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