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  • The staff at this location are more than a little helpless. They don't know how to ring up purchases, don't properly order your food and are less than friendly. I was there for lunch just now and was shocked by the lack of service. My friend ordered mac and cheese with her salad and had to ask three different times about the mac and cheese to no avail. The mac and cheese finally came out about fifteen minutes later! That's just crazy. When checking out, the cashier did not know how to ring up our food and was unable to locate the appropriate icons for the food. And we didn't order anything special or extraordinary... everything we ordered was straight off the menu without modifications. To top it off, the location is a little out of the way if you work downtown, and the interior is cramped and poorly laid out. Don't expect this to be a quick lunch stop... the line moves slow and the staff even slower. The only person in the entire restaurant that knew what was going on was a nice man named Brian. He was the one that had to help the cashier figure out how to ring up the food and personally made our mac and cheese. Without him we might have perished for waiting. He should get a promotion to trainer! Excellent customer service and attitude. He even offered us free cookies for the wait! Paradise Bakery is moderate food to begin with, but pair it with the poor service and mediocre location and that food becomes overpriced nonsense. There is obviously an issue with poor management, otherwise this wouldn't be happening. This location really needs to work on properly training their staff and improving the efficiency of the "line." Until they do, they get one VERY GENEROUS, nay, yelp protocol obligatory, star.
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