We recently came here looking for kitchen appliances. The salespeople were extremely helpful and spent quite a while describing all the different models and features. We really learned the differences between brands, including features we hadn't previously considered, and the were encouraged to take apart the dishwasher racks and look in each to make sure we were satisfied.
While the salesperson took the time to understand what we wanted, they also gave us some space to talk amongst ourselves so we could decide with very little sales pressure.
Our new appliance was installed within two weeks. We were very happy with both the customer service in store and the installation team. The product is great and works exactly how we wanted.
I don't think the prices are as competitive as some of the big hardware stores, but the products seem better quality. The fact that we had as much info as needed made us confident in our decision and we are happy with the result.
Not to mention the fact that the store is clean, bright, and well kept and the employees here are friendly and knowledgable. A win for all!