| rev:text
| - This place only gets 2 stars for the price of the rooms that we got on lasvegasdirect.com ($200 for 3 nights) and the surprisingly good Indian fast food joint in their food court- otherwise, it would be a solid 1 star.
When we arrived, the check-in line went around to almost the door and took about 30-45 minutes. They couldn't hire some more people for the sake of providing good customer service? When we finally got to the front, the lady that checked us in had her purse in hand and rushed to get us out so that she could leave.
Riviera has a "best rate guarantee" that states that if you find a better rate anywhere else online, they'll match it and give you a complimentary room upgrade. When we brought this up, she said that we never mentioned this when we made our reservation (even though we did over and over and over again). Finally, I asked to speak to a manager and had to tell them that a friend of mine checked in earlier that day with the same deal and got her room upgrade. Like a previous reviewer said, these people finally gave in and said, "We don't normally do this, but we'll give it to you." You don't normally do this? Really? Then why is there an entire special section for it on your website? I hate incompentence.
In her hurry to get off her shift, she failed to give us room keys. When we pointed that out, she rudely said, "No, I gave it to you. You must have put it somewhere." Umm...no we didn't...we've been standing here the whole time and never once reached into our pockets or purse/wallet. In a huff, she gave us "another" set of keys but didn't even bother to activate them. This ended up leaving me sitting on the floor by our hotel room while the hubs went downstairs again to get it activated.
We had a room on the Monaco Tower, and it was alright. I guess it matched the pricetag. I mean, nothing was dirty or disgusting, but you could tell that it was older. If this was their "upgrade" then I'd hate to see the room that we would've gotten.
Other things that added to the bad stay:
-A friend of mine who failed to mention the best rate guarantee/room upgrade didn't get a comforter because they ran out. They gave her a gross, uncomfy wool blanket instead. At least we got a comforter I suppose...
-Riviera's website advertises $50 of free slot play if you book with them and join their Players Club. I did this, and was given the run around (literally). I was sent back and forth between the front desk and the players club 3 times to try to get my free slot play. Nothing. I had lost about 45 minutes doing this, so I just gave up out of frustration.
-The in-a-hurry check-in lady never gave us a sheet of coupons that they're supposed to give everyone at check-in. We found out about this much later on. Turns out we could've actually used a few of the coupons for poker tournament buy-ins and food. Gah too late.
-Another friend of mine couldn't find her "do not disturb" sign, and they wouldn't give her another one. End result: being woken up by the cleaning ladies every morning at 10 or 11am...which wouldn't be a huge deal if you didn't go to bed around 7am every night/morning.
Next time I'm in Vegas, I will never go close to this place- unless maybe if I'm craving Indian food in the middle of the night :P
Sure, you save some money on the hotel room itself, but it comes out to be pretty much the same when you consider the hundreds of dollars in cab and limo fees to get from the Riviera to the center of the strip (where we spent a lot of our time) and back for the days that you're there.
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