Interesting concept of them sizing you up and then finding stuff for you from a secret stash of lingerie tucked away. They choose stuff based on what you're looking for. I liked the idea of it.
Expensive but it's really nice stuff. They give you free samples of Soak to clean your lingerie by simply soaking. It'll be interesting to see how that works.
Unlike other users' experience, I didn't have a problem with waiting at all or having to make an appointment, and I went on a Saturday afternoon/evening close to Christmas. Maybe I was luckier than most.
Service is friendly and very helpful. The associate helping me was trying to find stuff that would fit properly and wasn't just trying to make a sale it seemed. She spent a good chunk of time and effort on helping me find the perfect thing.