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| - Since moving here to Las Vegas a year ago, I've had the most difficult time not only finding a hair stylist that's affordable but does exceptional quality work. Then I was introduced to Paul Mitchell-The School (located at 9490 S. Eastern Ave, Las Vegas, NV) four months ago and I was surprisingly very pleased. From the customer service to the product line but mostly impressed with your "stylist in training", Bree. Unfortunately, this letter is not all praises due to my recent monthly appointment on Saturday, August 12, 2017.
Just like my previous appointments, I would get a wash, blow out and iron work. The iron work had consisted of my hair being flat ironed then my edges would be straight with a pressing comb used in the customary portable stove. That didn't happen at this particular appointment. After flat ironing my hair, my stylist was told at the equipment check out, the pressing comb was "banned" from being used and it's too damaging to the hair". I didn't understand when I've had the service done at all my previous appointments and you have the equipment. When I asked my stylist to please ask if I could speak to the person handling the equipment check out, Trainer Jennifer came and spoke to me. She advised me of the same thing, the pressing comb and the stove was "banned". When I asked why was this decided since my last appointment one month earlier, she advised "it's too much for the students to handle and it's always been banned but there's been a miscommunication". With a perplexed look on my face, I asked why would it be "too much" in a teaching environment about my type of hair and the equipment needed to properly do it? No answer.
I further advised her that each time it was used by a trainer on my edges, students would gather and I was used as a "model" to show how to properly use it and what it does for our "textured" hair. I also advised her that hair can be "damaged" from improper coloring, blow drying and trimming so WHY is the tool used for "textured" hair "banned" and insultingly considered as such? No answer.
As I further explained to Jennifer, this was extremely bothersome and upsetting that the equipment needed to complete my hair that your company has used before, that I've paid for and have on hand, was now "too much to handle". And may I add, as I further expressed my dismay with what I was being told, Jennifer kept advising me that I could just speak to their Education Leader, Whitney Hopper (who wasn't in that day). I expressed toher this is a matter that needs to go above Whitney and directly to Corporate Headquarters but when I asked for Corporate's contact information, she stated she didn't know it.
Needless to say, Jennifer only allowed an electric plug-in pressing comb to be used on my edges. A tool that you have NO control over the heat or cool down. By the way, did you know the temperature on that went up to 500 degrees?? That's a very dangerous temp on hair that you can't control and can burn the hair and skin. Furthermore, because the electric pressing comb doesn't straighten the hair the same as a pressing comb heated in the stove, for the first time ever, the stylist had to use a product to lay my edges down!
I normally before leaving would make my next monthly appointment but I refused to do so until the proper equipment (the pressing comb and the stove) was fully available to be used by either a Trainer (as before) or properly trained student on my hair and this matter was addressed and properly handled. It's honestly taken me a few days to write this because I didn't want to write from emotions but only facts. Unfortunately, as I recollect that day, embarrassment, shame, discomfort, anger and a feeling of discrimination comes over me. Why do the African-American students have to learn ALL types of hair but other students aren't taught to properly handle "textured" African-American hair? In the times I've been there, I've NEVER seen an African-American client with anyone outside of the same race. I thought EVERYONE was supposed to be taught equally how to take pride in all types of hair and care for that person's beauty?
I really hope this letter is received with an eagerness to change this policy and tone that has been set at your Las Vegas location. I really love how healthy my hair looks and feels but I can't support and patronize somewhere that doesn't recognize my hair as an equal.
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