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| - My boyfriend and I took our three year old, female Cane Corso, Venus, to Banfield Pet Hospital (on Rainbow) for the first time two weeks ago. Every aspect of our visit was great!
We were greeted by ALE, the front desk employee, and she was ABSOLUTELY WONDERFUL! Her positive, welcoming, friendly and helpful attitude started our visit off perfectly. Her love for animals is so apparent! She has AMAZING customer service skills, whether the customer walks in on two legs or four! She was such a great help and answered all of our questions with pleasure and precision. She is VERY EDUCATED on pricing, wellness plans, policies and procedures at Banfield. Our dog LOVED HER as much as we did!
Our vet was DOCTOR COOPER and he was also a DELIGHT! He was extremely educated, honest, friendly and eager to help us with all of our questions and concerns. Our baby Venus really liked him and felt comfortable with him.
MANDY, the vet technician was also FANTASTIC. When she was taking Venus into the back, to complete her procedures, Venus was initially very hesitant to go (as my boyfriend and I were not going with her). Mandy was incredibly patient with Venus and gave her love and affection until she felt comfortable enough to go with her. Her patience was so refreshing to see, as I have seen many vet techs in the past that have not been so patient with my baby.
We signed Venus up for the Optimum Wellness Plan, which is such a good deal for the price. Doctor Cooper was honest with us, and told us that for now, Venus did not need the more expensive plan that included dental procedures, as her teeth looked well above average for her age.
We are taking Venus to Banfield again next week to get her up to date on all the necessary vaccines. Because of her wellness plan, this visit will cost us nothing extra out of pocket. Before I made the appointment, I called and Ale, the front desk employee, answered the phone, as friendly as she was on our first encounter at Banfield. I requested that she contact Venus' previous vet to retrieve her past medical records, and she did so willingly. She then assisted me with scheduling an appointment.
I can only hope that Venus will see ALE, DR COOPER and MANDY again next Monday, as they are all AWESOME!
Thanks to all three of you!
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