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| - I have been here several times and I am usually a huge advocate, however after my most recent visit, I will not be returning.
For the one hour foot reflexology, you start out with a 15 minute shoulder and back massage while your feet soak. The masseuse rushed into the room, and without even an introduction began vigorously rubbing my back and arms at a speed that was uncomfortable. He then began pounding my back and shoulders so hard that it gave me a headache.
I normally have such great experiences here so I decided to suck it up and wait it out until the foot massage part. I figured maybe I was just being a baby and he was used to people with a higher pain tolerance.
Then began the worst 45 minute foot massage I have ever had in my life. Normally during foot reflexology they target tense areas in your foot that affect the test of your body. Instead all I got for 45 minutes was constant vigorous rubbing so badly that I felt as if I was getting rug burn. All he kept doing was pumping more cream, rubbing really fast, then pound at my calves a little, then go back to rubbing. No part of my foot was massaged at all.
I hate people who complain and I really didn't want to make a fuss but it was such an uncomfortable experience that I said something to the woman at the front when I went to pay.
After explaining, politely and apologetically, what had happened, she then told me that the masseuse was probably just in a bad mood and having a bad day and that all she could do was give me a discount of $10. So instead of paying $60, I would pay $50.
To be honest, I wasn't even expecting anything by complaining, I was just so upset after my experience I felt the need to tell her. But after the lack of customer service, on top of having probably the worst massage of my life, I will not be returning again.
I understand that everyone has bad days, but I am paying for a service.
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