About: http://data.yelp.com/Review/id/3XFYDGXGSxclVk5P0Crm-w

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About: http://data.yelp.com/Review/id/3XFYDGXGSxclVk5P0Crm-w Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-11-03 00:00:00 (xsd:dateTime)
itemReviewed	Knights Inn Mesa AZ
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	so, lets just start off with saying NEVER AGAIN will I ever pay for a room without seeing it first. You cant really expect much with a low budget hotel, but this was unacceptable! I made the reservation on hotels.com at 10 am Oct 31st on a 3rd party bookink company ( Hotels.com ) at 230 pm we went to check into the hotel. When we first checked in the lady at the front desk ( Heather ) she was handling another customer with a very rude demeanor so first impression of her was not good. she offered to let us see two rooms to decide on which we would like to stay in since housekeeping was running behind etc. After seeing both rooms we were offered the answer two staying in either room was absolutely a NO. so i politely went back to the office and told her i wanted to cancel my reservation.... with a snappy reply she said "No. im not going to accept the cancelation" I asked her why? and she says "becauase you have to cancel 24 hrs prior to your stay" so as i began to reply and talk about how i only booked my stay literally 4 hrs earlier they should have some exception to this policy. she cuts me off mid conversation and started talking about reasons she will not refund us this and that so i stopped her and asked if i could finish what i was saying first. she stopped and listend but it didnt matter.. she told me i needed to contact my booking company if im havinv issues.. so i politely thanked her, took her name, and left... A hour later i call my booking company and they tried to resolve the situation by calling and talking to "heather" as well and asked to speak with her supervisor, but she claimed their was no supervisor available. the booking company advised me to try and get ahold of her upper management to try and resolve the situation.. the next day i call the hotel back and ,of course, the same lady answers... she says "hello knights inn" and i ask for a supervisor or manager and she says this is her... and she sounded familiar so i asked for her name and she replies (heather) i laugh and say ok no heather i need to speak with your higher up and she replys ( im as high as it goes ) so i say "ok, so you own the hotel?" and she of course says ( no ) and then i say ( well then you have a higher up) she comments ( well there is a district manager but hes not here) i ask for the number for him and shw refuses... and i say well there has to be someone above you i can talk to right now...she says ( nope im the assistant manager im the only one here most the time but my DMs name is ******* ((fyi she told me in the beginning of the call that shes as high as it goes and she is the "assistant manager" smh. ))) anyways, i say ok thanks... we will be in touch. and hang up..... me currently i called the actual franchise and spoke to customer service who said i should have no issues getting my refund.... i have never had problems with knightsin in the past but this place was the poster child for crack hotel with horrible customer service and managemt... i hope this lady gets fired because there is no reason why she had to be sooo rude to me from the beginning. That is horrible leadership on her part and also shes giving this hotel a bad bad name....
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Merissa

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