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| - Dear Genghis Grill:
Be better. I really want to like you.
This would have been a four- or five-star review if we were just talking about food. But since the restaurant experience is more than that, I cannot overlook the consistently bad, astoundingly unacceptable service here.
I am not under the illusion that being a restaurant server is an easy job, but in the world of food service, waiting tables at a Mongolian restaurant is on the easier side of the industry, And yet probably about 80% of the time when I have been here, there has been some issue with the service.
In most cases, the issue is, people aren't where they're supposed to be, pretty much ever.
I have walked into the restaurant and waited at the podium for ten minutes waiting for someone to seat me. because the hostess was MIA.
I've stood at the empty grill for five minutes waiting for the cook to come back to take my food..
I've sat at the bar for 15 minutes waiting for the bartender to show up so I could order a takeout bowl.
I have sat staring at my cooked bowl sitting on the counter getting cold, counting the number of servers who walked past it.
I can't figure out if they're always understaffed, or just clueless. Nobody does their job.
I have been waiting for years and years for a Mongolian place to open in Vegas, and I'm on the verge of writing it off forever.
This isn't rocket science. There is simply no legitimate excuse for the service to be this bad at a restaurant where the task of serving food is so simple.
I do like the food here but I honestly can't recommend it based on the uniformly terrible service. I can overlook quite a bit in terms of restaurants but everything about the service experience here is just frustrating.
I'll be back once you get your sh** together.
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