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| - Let me start from the beginning.
I bought a Groupon for a cut, deep-conditioning treatment with hot towel wrap, blow dry/style and single process color. I was pretty excited to get my hair done on friday.
I call the place to make my appointment, no one answers the phone. I call three more times and finally get someone. I book my appointment and wait for friday to arrive. So I drive out the salon and am set up with Maureen. Maureen is a 40-something woman, and the only stylist there without her own hair done. How can you call yourself a hairdresser and work and not even have your own hair done? Having 2 months of regrowth showing is not good for business!
I asked her how long she has been doing hair and she told me about 20 years. Ok. I figure she must know what she is doing.
So I ask her for a color book and pic out a shade of brown I like for my hair. She goes to mix the color and comes back to start work on my head. After she puts the dye on, she begins combing my hair with a fine toothed comb. I have never in my life had my hair combed AFTER color was applied. I sit and process, and then she takes me over to the wash bowl, and rinses my hair, doing the conditioning treatment (NO hot towel wrap) and I processed again and was finally rinsed.
First, she did not put a towel down on the sink. So by the time all the washing and rinsing was done, the back of my shirt was SOAKED. Second, Almost every time she rinsed my hair, she didnt rinse the nape of my neck. It was still soapy.
I sit down in the chair again and immediately notice that the color is off. My hair is not the same color at the scalp as it is on the ends. About the first 4 inches from my scalp is a different color. There are streaks and discolorations. Maureen even ADMITTED to me that it looked different, saying "maybe its the light" "maybe its the shampoo you used" "I don't know why it didn't take to your roots as well." "It doesn't look right to me."
DId she fix it? NO!! She continued on blow-drying my hair and let it be that way! I almost burst into tears when she flat ironed my hair. She sprayed something on it that I don't think was a heat protectant, and when she went over my hair with a flat iron, it immediately STEAMED and I heard my hair SIZZLE! I could smell my hair burning. She fried my hair.
Also, the cut is not even. I watched her haphazardly cut my hair, barely paying attention because she was too busy talking, telling me her entire life's story, about her ex husband the Puerto Rican, what kind of men she likes to date, chatting with the other stylists, etc.
I did not tip her.
As soon as I got to my car, I called a different salon and went straight there for a consultation, to see how much I will have to pay to fix what Maureen did. It will cost me twice as much to repair.
The only good thing she did was keep as much length to my hair as possible. I only wanted the split ends trimmed off and I thought she did a good job of getting rid of them, until two days later I am finding split ends all over the place that she missed.
Needless to say I will never go back there. I want my money back.
Does this salon treat all customers this way, or is it reserved for me because I purchased a Groupon? If you aren't going to treat customers the same just because they found a "great" deal, DON'T POST DISCOUNTS ON GROUPON.
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