I have been a customer for over 7 years with this company. Their service people are very good and everyone is friendly. Recently I called for a plumbing repair and was quoted a $39 service call. The plumber arrived within the hour and looked at the problem and retrieved a part from his truck. Said. "I am done and that will be $139". I asked what happened to the $39 service charge and he responded that every job is a minimum of 1 hour labor at $100 per hour. I called the office to discuss this and requested a call back as this was a unfair charge for less than 10 minutes of work. I have waited 5 days for a call back and still nothing but silence. They keep sending me these request for a review so here it is. I have purchased in the past a new AC/Heater, Water heater and whole house filtering system, but this will be the last time I use this company. While I cant get satisfaction with this bill nothing prevents me from spending my dollars elsewhere. If you use this company ask for a total bill estimate before allowing them to do any work. Their service people are good but not worth the hassle and the hidden costs. Can anyone recommend a good plumbing/heating company?