I have been to this car wash a few times. Today I had an issue with what seemed the car slipping off the belt as it was going through. The car behind me came very close to hitting me. It was very disturbing. I called and spoke with them , the Gentleman that I spoke with was concerned and listened to what I had to say. He explained how that happens and assured me that he would review the tapes to investigate the exact problem. I appreciated his willingness to listen to what my complaint details were . For this reason I will return and hopefully my next experience will be better.