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| - I bought a MacBook Pro 15 inch 2 years ago from an Apple store and have relied on it daily for my home office use. About 10 days ago I noticed some pixels in my screen were going out and my screen was getting black lines through it. 5 days ago my screen went completely black so I took it to Apple to get a quote for a hardware screen replacement.
After waiting two hours to finally see someone at the Genius Bar they said they could ship it out to the Apple repair center in Houston for a flat rate $800, and honestly I was OK with that. Only problem I had with that was in California at the time and was flying home to Arizona the next day.
When I got to Arizona I looked up an Apple store and noticed that MacMedia was down the street and they handle repairs too, so I made an appointment and walked in. Their staff is so friendly, answered all of my questions, and gave me the same quote for an $800 screen repair fix, so I just left it with them and they said they'd fix it within 3-4 days, as opposed to sending it to Houston to get repaired which would take 7-10 business days.
Here's why MacMedia is getting 5 stars from me, and I'd give them more if I could, after TWO days my laptop was fixed and I had a brand new screen, but WAIT it get's even better. I showed up after two days expecting to pay the $800, but when I got there the guy up front said "Our tech repaired your laptop and didn't charge you, so yeah heres your laptop, no charge." I was SHOCKED, and said "Wait, what do you mean?" and then he said, "Apple is offering a program right now to replace all MacBook screens purchased within the last 4 years for free and we decided to replace it for free, so enjoy your laptop!
WHAT!?! BEST CUSTOMER SERVICE EVER, literally paid NOTHING to get a brand new screen, they didn't charge me for labor, and they got my laptop back to me EARLY! This is the BEST computer business I've ever been to and they deserve 10 stars let alone 5, I will never go anywhere else to get my Mac fixed or worked on. I'm gonna go back soon to buy some accessories I need and drop off some gift cards for the staff because they are legit.
Than you to everyone at MacMedia, I wrote this review on my now fixed MacBook, very thankful!
Chad
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