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  • Frederick and Sons saved our vacation! At 10 p.m. on the night before we were scheduled to leave on our trip, I turned on our 12-year old Trane air conditioner to discover that it was not blowing cold air and the outside unit was making a terrible noise. I immediately turned it off and started calling 24/7 HVAC companies. The places that did answer the phone couldn't make it out until later the following day. I even spoke to one owner who seemed annoyed that I would call so late, despite their site advertising 24/7 service. Finally found a company who gave us a window of 10-1 the following day. Those several hours would have put us way behind schedule, so I started calling more places the next morning. At about 7:30 a.m., I called Frederick & Sons and spoke to Leonard. He said he had a couple of techs nearby and would get them to our house by 9 a.m.. He said he'd call me right back to confirm. Honestly, I was skeptical after all the no-goes and broad time windows from the other companies. Leonard was true to his word and called back shortly to say he could get someone here in 30 minutes. Manuel and Matt arrived even faster than promised and were here around 8:15 a.m., so I cancelled the later appt with the other company. Oh, happy day! Manuel and Matt replaced the capacitor, tested the unit, and the angels sang (i.e., I heard strong, cool air blowing). They told me they confirmed that the capacitor was bad and that they had to install it to check the system. They said everything else looked good. Manuel and Matt were friendly and professional, and took care of the problem quickly. What I really appreciated was that they told me if I didn't want to pay for the capacitor, I was not obliged to keep it (they had to install it to test it, but would remove it and just charge for the service call). With the age of the A/C, they could easily have told me it was a much bigger problem, and I would have had no way of knowing if they were telling the truth. Of course, I gladly paid for the capacitor and the service, and I believe the price was reasonable and fair. I will not hesitate to contact Frederick and Sons for HVAC/plumbing needs in the future!
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