I have dealt with this store for years and had OK service in the past but recently the staff here went way above and beyond to help me out.
I have a commercial account and I needed to add two phones. Last Wednesday, Michelle helped me and directed me toward two phones that were free but also had a $100 bill credit each, after the first month. (Score)
I also needed some tablets. I already have a few Samsung Galaxy 6" tablets that work well. Michelle told me they were on sell for $100 and they would each have a $25 credit to my account. I decided to wait on the tablets as I don't need them for about a month. However I had a bad car charger that was only about a month old and Michelle got a manager to replace it for me free of charge. (Score again)
A week later I get a call from Michelle at the Verizon store, The Samsung Galaxy Tablets are now FREE with a 2 year plan and I still get the $25 bill credit. I asked her to grab me 3 and I would be in the next day to get them. (Score Again,)
I have never had a sales rep pay that much attention to my needs but it didn't stop there, she knew I needed cases for the tablets and this store was out so she stopped by another store the next morning and got the cases from them so I wouldn't have to make another trip. (Score again)
I had 3 tablets that were eligible for upgrades so we upgraded those, got 3 more, got cases and I needed some other accessories that the manager couldn't discount but she authorized another $100 credit to my account.
I know this store is busy and I have had to wait 3- minutes in the past to be helped but when they treat you like this, it is worth the wait.