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  • I had an appointment for a session at this location on 12/5 at 5:20. I was running a few minutes late(stuck in traffic)so I called to let them know. I spoke with the manager Kristy who informed me that if I were any later than 5:30 we would have to reschedule. I arrived exactly at 5:30 as I had my daughter run inside and check in while we parked the car. When I got inside my daughter was in line behind a woman that was making a stink about a coupon. By the time we got to the front I told the woman who I was and she looked at the clock(it was 5:33). She said you'll have to reschedule because you're 10 minutes late. I informed her that Kristy had told me as long as I was here by 5:30 she could take my pictures and I could view them later. This is when she got the attitude and told me that she was still selling these people and had to help the lady behind us and she'd see what she could do. I said okay and my family and I took a seat. We waited for 25 minutes when her 6 o'clock showed up. She then told us since my 6 o'clock is here we'll have to reschedule. This is when I got irritated. I told her that she most certainly would not reschedule me, I was told by her manager that she'd be able to take my pictures tonight and I was getting my picture taken. She said she'd call her manager. We waited another 10 minutes before she actually did that and when she did she told her that we didn't get there until 5:33. Not the truth! Ultimately she told me she had to take the 6 o'clock before us, which I agreed to but the dirty looks and nastiness that came from this "customer service" rep was legendary. I get pictures done every year but this is the first time I've ever been here or been treated like this. A modicum of professionalism would have been nice.
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