Chelsea is simply amazing! She matched my hair perfectly and explained to me the difference in qualities of wefts. Twice she had the opportunity to "upsale" me and was very honest about what I should buy. She was also a huge help when I was struggling as a first timer with extensions. I came in thinking I needed new extensions but she explained the upkeep and maintenance I would need to be happy with the results. She is very informative and honest. Amazing customer service!