Pam was very nice and prompt. She texted me to let me know when she was on her way, which was very efficient and great for scheduling. She was super sweet to my dog and took the time to talk about what was best for my dogs insanely thick double coat. It was great having her right outside because trips to the groomer are always so stress inducing for everyone involved, and my pup could just walk right back into the house when she was done. She also gave me some great tips for upkeep in between haircuts. I will be calling her again! Thanks Pam!