| rev:text
| - OK, I said I would write an update if something went horribly awry.. and something did.
Before checking out at 11am this morning, I called the valet so that they could get our car ready. They said OK, it'll be about 20 minutes because they're really backed up. I was like wow, OK. I figured it would take about 15 mins to finalize getting ready and to get to the lobby and check out, so, not a big deal.
There was a line for checking out, but it was smooth nonetheless.
Then I bring my valet tag to the valet, and he says it'll be about 15 to 20 minutes. This was the first indication, or maybe second, that something was wrong.
Long story short, from the time I called the valet to the time we got in the car, about 70 minutes had passed.
For having mandatory valet service, you'd think they'd really streamline THAT service, but they did not, at all, which didn't become apparent until they were tested, i.e., during a time where everyone is checking out. I don't blame the actual valet people, since it looked like they were running about trying to help; but I think they were severely understaffed and perhaps not up to speed on how to handle such a hectic (yet I imagine a very common) situation.
Sadly, this valet experience really soured our whole view of Jockey Club. Averaging with my previous score of 5 stars, their new score would be 3 stars.. which sucks because I really liked it. Since I want to give them the benefit of the doubt, I'll bump it to 4 stars. JUST PARK AT BELLAGIO AND WALK. As of today, 7/19/09, their valet service, when under pressure, is a joke. Maybe that'll change, who knows.
|