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  • I was shopping with my tween here recently and made a few In Store purchases in addition to finding a sweater that I ultimately purchased after an associate assured me this was a timely and easy process that takes less than a week to arrive in store. I was thinking I'd visit the Wilfred store or another Aritzia to try my luck but she insisted it was simple- fair enough. Upon arriving home and unpacking our days shopping I see that my client info on the paid slip was incorrect despite giving my name and number. It was quite apparent the busy cashier just clicked on the first file that matched my name, just happened to not be me. I tried repeatedly calling in store but was unable to have anyone pick up or leave a message. My next option was to make contact during email. The response and file opened seemed since enough, however it's now been ten days and upon attempting to follow up in told my purchase still isn't in store- via email of course, because no one answers the phone! ;). The oh sorry that happened was lackluster enough as far as customer service goes but now I've decided to give the sweater a due date of two weeks out from purchase before seeking a refund. I've shopped near my inlaws in the burbs and received super service but this mediocre CS and follow up clearly stems from corporate. Nordstroms/jcrew/boutiques and the like are usually my shops of choice but we even have consistently good service from Zara. I'm shocked no one bothered to oversee this mess and I'm wondering where corporate policy is here. As someone who worked her way through university in retail I'm pretty shocked how blasé such an oversight was handled.
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